Frequently Asked Questions
Everything you need to know about your Airback experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your domestic return or exchange.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress in real-time.
What materials are used in Airback products?
We prioritize sustainability and comfort, using a blend of organic cotton, recycled polyester, and high-performance breathable fabrics designed for durability and style.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Airback garments?
To maintain the quality of your items, we recommend machine washing cold with like colors and tumble drying on low heat or air drying whenever possible.