Returns & Exchanges
At Airback, we want you to feel as light as our designs, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your purchase isn't the perfect fit for your lifestyle, our streamlined process ensures a hassle-free resolution.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return authorization slip inside the box.
Ship It Back
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing